Can not login to new webmail

Dear Visual Link Customers,

We discovered many users unable to log in to their webmail, which was caused by our new email platform only accepting a full formatted email address as a username.
You need to enter a full email address in the username field and current password to log in. Please see an example below:

Client name: John Doe
Email address: john.doe@visuallink.com
Password: securepassword
Old formatted user for login: john.doe
New formatted user for login: john.doe@visuallink.com


If you need further assistance, please provide a screen capture of your problem and send it to us through a ticket or send an email to support@visuallink.com and tell us what is your email address.

Best regards,
Visual Link Support Team

  • webmail, login, zimbra, password, error login
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