Can not login to new webmail

Dear Visual Link Customers,

We discovered many users unable to log in to their webmail, which was caused by our new email platform only accepting a full formatted email address as a username.
You need to enter a full email address in the username field and current password to log in. Please see an example below:

Client name: John Doe
Email address:
Password: securepassword
Old formatted user for login: john.doe
New formatted user for login:

If you need further assistance, please provide a screen capture of your problem and send it to us through a ticket or send an email to and tell us what is your email address.

Best regards,
Visual Link Support Team

  • webmail, login, zimbra, password, error login
  • 1 Users Found This Useful


How to set up an IMAP account on MAC Apple Mail

How to set up an IMAP account on MAC Apple Mail      

How to access email using webmail

How to access email using webmail?   Our Zimbra email platform does support web-based email...

What are IMAP, POP3, and Webmail

What are IMAP, POP, Webmail? IMAP and POP are two methods to access email. IMAP is the...