Dear Visual Link Customers,
We discovered many users unable to log in to their webmail, which was caused by our new email platform only accepting a full formatted email address as a username.
You need to enter a full email address in the username field and current password to log in. Please see an example below:
Client name: John Doe
Email address: firstname.lastname@example.org
Old formatted user for login: john.doe
New formatted user for login: email@example.com
If you need further assistance, please provide a screen capture of your problem and send it to us through a ticket or send an email to firstname.lastname@example.org and tell us what is your email address.
Visual Link Support Team
Tuesday, February 8, 2022